Did You Know?

Top facts about Merseyrail’s performance

Over the last few years, we have been making significant improvements across the network, and have achieved a great deal of recognition for a range of our activities. In particular:

• We are in the top 3 train companies in the UK for punctuality and reliability, averaging just over 95%.
  
  
• We have the lowest average fares in the country and increases are limited to no more than the rate of inflation for the next 20 years.
  
  
• We have refurbished the fleet of 59 trains and improved our cleaning.
  
  
• We have completed a number of station and car park improvement schemes, in partnership with Merseytravel and Network Rail, including providing new shelters throughout the network and free parking at Merseyrail stations.
  
  
• All of stations are accredited as “Secure” by the Department for Transport, making us one of the safest rail networks in the country.
  
  
• We have increased the number of 6-carriage trains and aim to do more to match passenger numbers to capacity wherever possible.
  
  
• We have installed, extended and upgraded the CCTV on all 59 trains and 66 stations and employed 35 more security officers.
  
  
• We have put electronic ticket gates at 7 of the busiest stations, and have a new system for issuing tickets at 62 stations.
  
  
• We have opened ‘MtoGo’ shops in 3 stations.
  
  
• We have introduced school liaison officers.
  
  
• We have provided new and refurbished toilet facilities at a number of stations.
  
  
• We now have more Customer Information Screens on platforms than ever before.
  
  
• We are working on a simplified and more consistent Penalty Fares scheme, making it easier to combat fare dodging and anti-social behaviour.
  
  

We wanted to find out how aware you were of a range of these activities and achievements. The awareness of our passengers is shown below:

To see a larger version of the above chart please click here.

As you can see, the vast majority of you are aware of the enforcement of the ‘no feet on seats’ rule (87.2% of respondents). However, not many of you know about the introduction of school liaison officers (only 9.7% of respondents knew about this).

We also wanted to understand how aware non users and infrequent users were of our various activities and achievements. The results are shown below:

To see a larger version of the above chart please click here.

The majority of respondents were unaware of most of our achievements - on average only 20.6% were aware of any of the stated activities, with the exception of the well publicised ‘no feet on seats’ rule (57.3% of respondents were aware of this) and the installation of CCTV on all of our trains (35.7%).

We aim to improve awareness of our achievements and activities among all potential and existing passengers.