What non users and infrequent users think about our stations

82.2% of respondents who knew the name of their local station had used it in the past. These respondents were asked to rate 11 features of their station as either ‘good’, ‘needs improving’ or ‘don’t know’. Most features were rated as ‘good’ by over half of respondents. They thought the best features were:

• Buying tickets (63.3%)
  
  
• Weather protection (61.1%)
  
  
• Helpfulness of staff (60.7%)
  
  
• Personal safety (60.3%).
  
  

The features most commonly rated features that ‘need improving’ were:

• Toilets (56.6%)
  
  
• Upkeep and repair (40.5%)
  
  
• Staffing levels (39.6%)
  
  
• Cleanliness (36.4%).
  
  

To see a larger version of the above chart please click here.

We are working to maintain the highly regarded aspects of the stations, whilst providing better facilities where respondents think we need to improve. In particular:

• We have provided new and refurbished toilet facilities at a number of stations.
  
  
• We have completed a number of station and car park improvement schemes, in partnership with Merseytravel and Network Rail.
  
  
• We are working on increasing levels of staffing where appropriate.
  
  
• We are improving the cleaning of our trains and our stations.
  
  

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