Merseyrail Customer Satisfaction Survey Merseytravel        Merseyrail

The Survey

The surveyIn 2002, we asked people across Merseyside for their opinions of Merseyrail, and suggestions about how to make the services better. We listened to your views and introduced a range of improvements across the network.

In 2008, we wanted to find out what you thought of these improvements, and what your priorities for the future are. Thousands of you responded through surveys, questionnaires and interviews. Your opinions really do make a difference to the services provided, and will help us to continue to improve over the next few years. Thank you to everyone who responded, we hope you continue to enjoy using Merseyrail in the future.