Merseyrail Customer Satisfaction Survey Merseytravel        Merseyrail

What You Said

What you saidThe survey took place between 12th May and 25th July 2008:

  • 60,000 questionnaires were given out to passengers on-board trains, at stations and at Merseyrail Community Outlets.

  • 1000 infrequent or non users of Merseyrail were interviewed throughout Merseyside.

  • Infrequent users or those who don’t use Merseyrail at all were invited to complete a survey, that was distributed through Merseyrail Community Outlets, such as Travel Centres and One Stop Shops, as well as via a range of other shops and amenities across Merseyside.

Respondents also had the opportunity to have their say by filling in an online questionnaire on this website. Please follow the links below to find out the results of the surveys: